About Us
Relax. Rejuvenate. Recharge. Rediscover wellness in every session
Our Mission
Our mission is simple: to make high-quality saunas accessible to those who seek better health, relaxation, and longevity. We’re passionate about holistic wellness and are committed to providing the best sauna solutions on the market. By curating only the most advanced and trusted brands, we ensure that every product we offer delivers real benefits and enhances your daily routine.
Why Saunas?
At Sauna Sanctum, we believe in the power of sauna therapy to transform health and well-being. From the timeless heat of traditional saunas to the gentle, penetrating warmth of infrared and the invigorating steam of modern designs, each sauna offers unique benefits for mind and body. Regular sauna use can promote deep detoxification, muscle recovery, improved circulation, stress relief, and overall relaxation. Whether you’re looking to boost immunity, enhance post-workout recovery, or simply create a sanctuary for daily rejuvenation, our premium collection of saunas is designed to help you sweat smarter and feel better.
Free Shipping & Support
At Sauna Sanctum, we believe that upgrading your wellness routine should be simple and hassle-free. That’s why we offer fast, free shipping on all orders—so you can enjoy the benefits of sauna therapy without extra costs or delays.
But our commitment doesn’t stop at delivery. Our dedicated customer care team is here to assist you every step of the way—from selecting the perfect sauna to providing expert guidance on installation and aftercare. We’re here to ensure you feel confident and supported throughout your entire experience.
Let us handle the logistics while you focus on relaxation, recovery, and total well-being.
Shipping Policy
Shipping & Delivery Policy
Effective Date: October 23, 2025
Overview
At Sauna Sanctum, we partner with premium manufacturers and distributors to deliver high-quality wellness products across the United States. Because many of our products are custom-built or ship directly from specialized warehouses, shipping times and rates vary by brand, product type, and destination.
Our priority is to keep you informed at every step — from order confirmation to final delivery — so you can enjoy a smooth, transparent experience.
Order Confirmation
Once you place your order, you’ll receive an Order Confirmation Email confirming that your order has been received and your payment pre-authorized.
After confirmation, we will:
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Verify the product’s availability and estimated lead time with the relevant supplier (e.g., Genevas, Bathing Brands).
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Begin processing your order within 1–5 business days, depending on the supplier.
If there are any changes to expected shipping dates, we’ll notify you promptly via email.
Shipping Times by Brand
| Brand / Supplier | Product Type | Estimated Processing & Delivery Time | Shipping Method |
|---|---|---|---|
| Genevas Saunas | Custom-built saunas | Typically 6–12 weeks (made-to-order) | Freight |
| Bathing Brands | Saunas, heaters, accessories | 5–14 business days (depending on stock) | LTL Freight / Ground |
| HUUM, Auroom, Harvia, Amerec (via Bathing Brands) | Sauna heaters & steam systems | 5–10 business days | Ground / Freight |
| SaunaLife & Thermory | Barrel & outdoor saunas | 7–15 business days | Freight (Curbside) |
Please note: These are general estimates. Delivery timelines can vary based on supplier location, manufacturing schedules, and delivery address.
Shipping Rates
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Many products include free curbside delivery within the contiguous 48 U.S. states.
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Certain oversized, heavy, or remote-area deliveries may require additional freight fees.
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Shipping fees will always be displayed at checkout before you confirm payment.
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For custom-built or made-to-order products (e.g., Genevas), final shipping costs are confirmed once your order is ready to dispatch.
Tracking Information
You will receive a shipment notification email with tracking information once your item leaves the warehouse.
If your order includes multiple items, they may ship separately, and you’ll receive individual tracking numbers.
If you do not receive tracking details within 10 business days of your estimated ship date, please contact us.
Damaged or Lost Shipments
We take every precaution to ensure products arrive safely. However, freight shipments should always be inspected upon delivery.
If your item appears damaged upon arrival:
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Note any visible or suspected damage on the Bill of Lading before signing.
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Take clear photos of the packaging and item.
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Contact support@saunasanctum.com within 48 hours.
We will coordinate with the supplier to resolve the issue quickly.
Returns & Cancellations
Because we work with multiple suppliers, return policies may differ by brand. Sauna Sanctum follows the general framework below:
Standard Returns (Bathing Brands Products)
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Returns accepted within 30 days of purchase for new, unused, uninstalled items.
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All returns require prior authorization (RA number).
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Items must be in original packaging and shipped insured.
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Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
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A re-boxing fee ($20–$50) may apply depending on the item.
Custom-Built Products (e.g., Genevas Saunas)
Custom and made-to-order items cannot be canceled or returned once production has started, except in the event of damage or defect covered under warranty.
Refunds
Refunds are processed within 7–14 business days after the supplier confirms receipt of the returned item. Refunds are issued to the original payment method.
Address Accuracy
Please ensure your shipping address is correct at checkout. If an item is returned due to an incorrect or undeliverable address, additional freight costs will apply to resend the order.
Contact Us
📧 Email: support@saunasanctum.com
📍 Address: Sauna Sanctum – Momentum Group LLC
30 N Gould St # 39932 Sheridan, WY 82801
🕒 Hours: Monday–Friday, 9 AM – 5 PM EST
Phone Number: (307) 218-7877