We currently ship to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, PO Boxes, APO/FPO, or international destinations.

Most eligible orders include free standard shipping within supported locations in the 48 contiguous United States. Certain destinations may not qualify for standard free shipping and mandatory shipping charges may apply. For more details, visit or shipping policy.

Standard in-stock products are processed within 1–2 business days, Monday–Friday.

Estimated transit times after shipment:

• Ground shipping: 3–7 business days for accessories, controls, Vital Red Light products, and some smaller heaters or lightweight components
• LTL freight: 5–12 business days for full sauna units, large heaters, heater-and-stone bundles, heavy or palletized products and oversized or pre-assembled saunas

See our Shipping Policy for full details.

We can update the delivery address before shipment when possible. To avoid delays, please contact us within 24 hours of placing your order. Please make sure your shipping address is correct. After an order has shipped, address changes or rerouting requests are not guaranteed. If a shipment is returned because the address cannot be corrected or delivery cannot be completed, applicable return shipping, freight, storage, or restocking terms under our Return & Refund Policy may apply.

For a sauna or heater, returns requests for eligible products must be submitted within 30 calendar days of delivery if the product is new, unused, uninstalled, and in its original packaging. A Return Authorization (RA) number is required before any return is shipped. Visit our return and refund policy for more info.

Customers are responsible for all return shipping costs unless the return is due to a verified defect or shipping error. Learn more here.

Please inspect your shipment before signing for delivery. Note any visible damage on the carrier’s delivery receipt and refuse the shipment if the damage is severe.

Take clear photos or videos of the product, packaging, pallet, and shipping labels, and contact us at support@saunasanctum.com within 48 hours of delivery. Concealed damage discovered after unpacking should be reported within 5 calendar days.

After reviewing the claim, we may arrange replacement parts, repair assistance, a replacement product, or a refund, depending on the damage, product availability, and carrier or manufacturer findings.

Orders may be cancelled within 24 hours of purchase at no charge. After 24 hours, orders may already be in fulfillment, or freight scheduling. Once fulfillment, freight scheduling, or shipping has started, cancellation may no longer be possible. After delivery, return eligibility is governed by our Return & Refund Policy.

Approved refunds are issued to the original payment method within 10 business days after inspection approval. Banks and payment providers may require additional time to post the refund.

We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Shop Pay, Apple Pay, Google Pay, JCB, Diners Club, Elo, and UnionPay. Learn more here.

APR (Annual Percentage Rate) represents the yearly cost of borrowing money through a financing plan. It includes interest and any associated fees. The exact APR you qualify for will be displayed by the financing provider during checkout before you complete your purchase. Learn more here.

Yes! Financing and installment plans are available through approved third-party payment providers. Eligibility, payment terms, and fees are shown at checkout.

Sales tax is collected at checkout based on the shipping destination and applicable state or local tax regulations. The final tax amount will be displayed during checkout before payment is completed.

Email us within 15 days at support@saunasanctum.com with your order number and a description of the issue. We’ll investigate and resolve it promptly.