Privacy policy

Last updated: 28 May, 2026

At Sauna Sanctum, we respect your privacy and are committed to protecting your personal information. Saunasanctum.com is operated by Momentum Group LLC, a U.S.-registered limited liability company, doing business as Sauna Sanctum (“Sauna Sanctum,” “Company,” “we,” “our,” or “us”).

This Privacy Policy explains what information we collect, how we use it, when we share it, and what rights you may have when you visit saunasanctum.com, place an order, contact us, or use our services. By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information that helps us operate our website, process orders, provide customer support, improve our services, and communicate with customers.

Information you provide directly

This may include:

Name
Email address
Phone number
Billing address
Shipping address
Account login details, if you create an account
Order details and purchase history
Product questions or support requests
Product preferences or information you choose to share with us

Payment information

Payments are processed securely through Shopify and approved third-party payment providers. We do not store your full credit card number or complete payment credentials on our own systems. Payment-related data may include:

Payment method
Billing details
Transaction confirmation
Fraud-prevention details

Information collected automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Operating system
Pages viewed
Products viewed
Time spent on pages
Referring website or search terms
Cart activity
Cookies, pixels, and tracking data

2. Wellness-Related Information

Sauna Sanctum sells sauna & accessories, sauna heaters & accessories, hot & cold tubs, outdoor shower, vital red light products, and accessories. We do not request or store medical records. If you voluntarily share information about your wellness goals, product needs, or intended product use, we may use that information only to help with customer support, product recommendations, or order-related assistance.

Our products are intended for general wellness use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or health disorder.

We do not provide medical advice. Please consult a qualified healthcare professional before using sauna, steam, cold or hot plunge, red light therapy, or wellness equipment if you are pregnant, taking medication, have a medical condition, or have any health concerns.

3. How We Collect Information

We may collect personal information from:

You directly, when you place an order, create an account, contact us, or submit a form
Your device and browser, when you visit or interact with our website
Cookies and similar tracking technologies
Shopify and other service providers that help operate our store
Payment processors, shipping partners, fraud-prevention tools, and marketing platforms
Brand partners, manufacturers, authorized distributors, or fulfillment partners when needed to process orders, delivery, returns, or warranty support

4. How We Use Your Information

We use your personal information for the purposes below.

Order processing and fulfillment

We use your information to:

Process purchases
Confirm orders
Arrange shipping and delivery
Provide tracking details
Handle cancellations and return requests
Support warranty-related communication
Coordinate orders with authorized brand-affiliated warehouses, manufacturers, distributors, and shipping carriers

Customer support

We use your information to:

Respond to questions
Provide product guidance
Resolve order, delivery, return, or warranty issues
Communicate about damaged, missing, delayed, or incorrect shipments

Website improvement

We use website activity and usage data to:

Improve website performance
Improve navigation and user experience
Understand product interest
Detect technical issues
Analyze traffic and shopping behavior

Marketing and advertising

Where permitted by law, we may use your information to:

Send promotional emails
Send SMS messages if you opt in
Show relevant online advertisements
Measure advertising performance
Create remarketing audiences
Personalize product recommendations

You may opt out of marketing communications at any time.

Security and fraud prevention

We use information to:

Detect suspicious or fraudulent activity
Protect customer accounts
Secure checkout and payment activity
Prevent unauthorized access, abuse, or misuse of our website

Legal and compliance purposes

We may use information to:

Comply with applicable laws
Respond to lawful requests
Maintain tax, accounting, and business records
Enforce our policies and terms
Protect our legal rights, business, customers, and website

5. Shopify and Third-Party Service Providers

Our website is hosted on Shopify, which provides the eCommerce platform we use to operate our online store.

Shopify may collect and process personal information to support:

Website hosting
Checkout
Payment processing
Fraud prevention
Customer account features
Analytics
Store functionality

For more details, visit: https://privacy.shopify.com

We may also work with trusted third-party service providers, including:

Shipping carriers
Freight carriers
Fulfillment partners
Payment processors
Brand-affiliated warehouses
Manufacturers and authorized distributors
Customer support tools
Email and SMS marketing platforms
Analytics and advertising platforms
Fraud-prevention services
IT and security providers

These providers may access personal information only as needed to provide services to us or to complete your order.

6. How We Share Personal Information

We may share personal information only when necessary for business, service, legal, or operational purposes.

With service providers

We may share information with companies that help us:

Operate our website
Process payments
Ship orders
Provide customer support
Run marketing campaigns
Maintain website security
Prevent fraud

With brand partners, distributors, and manufacturers

Because many products sold by Sauna Sanctum are fulfilled through authorized U.S. distributor warehouses, brand-affiliated fulfillment centers or manufacturer-direct fulfillment channels, we may share order and delivery information with the relevant brand partner, distributor, manufacturer, or fulfillment warehouse.

This may be necessary to:

Ship your order
Confirm product availability
Coordinate freight delivery
Process warranty support
Resolve damaged or incorrect shipment issues

With advertising and analytics partners

We may share limited website activity and marketing data with advertising and analytics platforms to measure performance and provide relevant advertising, subject to applicable privacy laws and your opt-out rights.

For legal or business reasons

We may disclose information when needed to:

Comply with law
Respond to legal requests
Prevent fraud or security risks
Protect our rights, property, customers, or business
Support a merger, acquisition, financing, sale, or business transfer

We do not sell personal information in exchange for money. However, certain advertising or analytics activities may be considered “sharing” under applicable privacy laws. Where required, you may opt out of such sharing.

7. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to support website functionality, analytics, advertising, and personalization.

These technologies may help us:

Keep items in your cart
Remember preferences
Improve website performance
Understand how visitors use our website
Measure marketing and advertising results
Show relevant ads on other platforms

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled. Depending on your location, you may have the right to opt out of targeted advertising or certain data sharing used for advertising purposes. To learn more, visit our cookie policy page.

8. Email and SMS Marketing

If you subscribe to email or SMS marketing, we may send:

Product updates
Promotional offers
Educational content
Cart reminders
Order-related messages
Sauna and wellness-related information

You can opt out at any time:

Email: click the “unsubscribe” link in any marketing email
SMS: reply “STOP” to unsubscribe, where applicable

Message and data rates may apply for SMS messages. Message frequency may vary. Even if you opt out of marketing, we may still send transactional or service-related messages about your orders, account, delivery, returns, or warranty support.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. Our website uses SSL encryption to help protect information transmitted through our site, including during checkout. Payments are processed securely through Shopify and trusted third-party payment providers that follow applicable payment security standards, including PCI-DSS requirements where applicable.

We do not store full credit card numbers or complete payment credentials on our own systems. Access to customer information is limited to authorized personnel, service providers, and partners who need the information to perform business, order fulfillment, customer support, security, or legal functions.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

Process orders
Provide customer support
Manage returns, cancellations, and warranty support
Maintain tax, accounting, and business records
Comply with legal obligations
Resolve disputes
Prevent fraud

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Depending on where you live, you may have certain privacy rights.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of personal information
Request a copy of your personal information
Opt out of marketing communications
Opt out of targeted advertising or certain data sharing, where applicable
Restrict or object to certain processing, where applicable

These rights may be subject to legal limits and identity verification requirements. To exercise your rights, please contact us at: support@saunasanctum.com

We may need to verify your identity before processing certain requests.

12. California Privacy Rights

If you are a California resident, you may have rights under California privacy laws, including the right to:

Know what personal information we collect
Access your personal information
Correct inaccurate personal information
Request deletion of personal information
Opt out of certain sharing of personal information for targeted advertising, where applicable

Sauna Sanctum does not sell personal information for money. If applicable, you may exercise your rights by contacting us. For more info, visit our do not sell or share info page.

13. Global Privacy Control and Do Not Track

Some browsers or extensions allow you to send a Global Privacy Control (GPC) signal. Where required by applicable law and technically feasible, we will treat a recognized GPC signal as a request to opt out of applicable sale or sharing of personal information for targeted advertising. Other than legally recognized privacy signals, our website may not respond to all “Do Not Track” signals.

14. Children’s Privacy

Our website and products are intended for adult customers and are not directed to children. We do not knowingly collect personal information from individuals under the age of 13. We also do not knowingly sell or share personal information of individuals under the age of 16 where applicable privacy laws provide such protections. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete the information.

15. International Data Transfers

We are based in the United States, and our website is operated through Shopify and other service providers that may process data in the United States or other countries. If you access our website from outside the United States, your information may be transferred to, stored, or processed in a country different from your own. Where required by applicable law, we rely on appropriate safeguards for international data transfers.

16. Third-Party Links

Our website may include links to third-party websites, manufacturer resources, installation guides, warranty documents, or external services. We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices. When we update this policy, we will revise the “Last Updated” date at the top of this page. Your continued use of our website after updates means you acknowledge the revised Privacy Policy.

18. Contact

If you have any questions about our privacy practices, this Privacy Policy, or your privacy rights, please contact us using the information below:

Website Name: saunasanctum.com
Company Name: Momentum Group LLC
Address: 208 N 29th St, Suite 201, Office 214, Billings, MT 59101, United States
Email: support@saunasanctum.com
Phone: +1 307 218 7877
Contact Form: Here

Service Hours:
Monday - Friday: 8 AM - 9 PM MST
Saturday: 10 AM - 5 PM MST
Our team typically responds within 24 hours during our business days and service hours.