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Return & refund policy

 Last updated: 28th May, 2026

Saunasanctum.com is operated by Momentum Group LLC, a U.S.-registered limited liability company, doing business as Sauna Sanctum (“Sauna Sanctum,” “Company,” “we,” “our,” or “us”). At Sauna Sanctum, we want every customer to feel confident purchasing high-quality sauna and wellness equipment. Please read the below return & refund policy carefully before initiating a return.

1. Return Eligibility

Return requests for eligible products must be submitted within 30 calendar days of delivery.

To qualify for a return, the product must be:

  • New, unused, undamaged, and uninstalled
  • In its original packaging
  • Complete with all parts, accessories, manuals, labels, and materials
  • Supported by proof of purchase
  • Approved through our Return Authorization process

Products showing signs of use, installation, damage, modification, or missing components may not qualify for return.

2. How to Request a Return

Email support@saunasanctum.com and provide:

  • Your order number
  • Product name
  • Reason for return
  • Clear photos of the product and packaging

If approved, we will provide a Return Authorization number, return warehouse address, shipping instructions, and any applicable fees.

Do not return products to our corporate office unless instructed in writing. Returns sent without prior authorization may be refused.

Approved returns must be shipped within 7 calendar days after the Return Authorization (RA) is issued unless different instructions are provided.

3. Return Costs and Fees

For change-of-mind returns:

  • A 25% restocking fee applies
  • Eligible Vital Red Light products are not subject to a restocking fee
  • The customer is responsible for return shipping unless the return is due to a verified defect or shipping error
  • All applicable fees will be disclosed during the return-authorization process

Due to an error on our part:

  • Return shipping charges and restocking fees do not apply to verified shipping errors, incorrect products, or approved shipping-damage claims.
  • When a return is required for one of these reasons, Sauna Sanctum will provide or cover the authorized return shipping method.

4. Damaged, Defective, Missing, or Incorrect Orders

  • Products that arrive damaged, defective, incomplete, or different from what was ordered are not treated as ordinary change-of-mind returns.
  • Shipping damage, lost shipments, and missing items are handled under our Shipping Policy.

5. Non-Returnable/ refundable

5.1Non-Returnable Products

The following products are not eligible for change-of-mind returns:

  • Products made or customized to the customer’s specifications
  • Gift-cards, clearance, or final-sale products
  • Consumables, including sauna stones, oils, and aromatherapy products

These exclusions do not limit eligible remedies for verified shipping damage, incorrect shipments, manufacturer defects, or rights available under applicable law.

5.2 Non-Refundable Shipping and Service Charges

  • Any mandatory shipping charges, customer-caused additional carrier charges and completed optional services, including inside delivery, special handling, and carrier-provided off-loading services upon customer request, are non-refundable once provided. This does not apply when the service was not provided as agreed, the return resulted from a verified shipping error, or applicable law requires otherwise.
  • Standard outbound shipping advertised as free will not be deducted from an approved change-of-mind refund.

6. Return Shipping

Customers arranging their own return shipping are responsible for:

  • Following the Return Authorization instructions
  • Packaging the product securely with its original packaging including all parts, accessories, manuals, labels, and materials
  • Include the return authorization form
  • Ship within 7 days of RA approval via a trackable method using the same ground or freight shipping as the order was delivered

If a customer-arranged return is damaged in transit, the customer may need to file a claim with the selected carrier. When we provide a return label, the applicable return-shipping terms will be included in the Return Authorization instructions.

7. Inspection and Refunds

Returned products are generally inspected within 5–7 business days after reaching the authorized return facility.

We may check:

  • Product condition
  • Evidence of use or installation
  • Packaging condition
  • Missing parts or accessories
  • Return-transit damage

If a return does not meet the approved conditions, we will notify the customer and explain any rejection. All applicable fees that have been disclosed during return-authorization process may be deducted from the refund.

Approved refunds are issued to the original payment method within 10 business days after inspection approval. Banks and payment providers may require additional time to post the refund.

8. Exchanges and Replacements

We do not offer direct exchanges for change-of-mind requests, including requests for a different model, size, finish, color, or product. Customers may return an eligible product and place a new order separately. This does not affect approved replacements for damaged, defective, missing, or incorrectly shipped products.

9. Order Cancellations

  • Orders may be cancelled within 24 hours of purchase at no charge. 
  • After 24 hours, the order may already be in fulfillment or freight scheduling, and cancellation may no longer be possible.
  • Once an order has shipped, the applicable return conditions and fees will apply.
  • If we cannot ship an order within the stated or agreed timeframe, the customer may accept the revised timeframe or cancel the unshipped order for a full refund.

Note: The 24-hour cancellation limitation does not apply when Sauna Sanctum requests approval of an additional mandatory shipping charge before order processing or shipment and when we cannot ship the order within the stated or agreed timeframe. In either case, the customer may decline the revised terms and cancel the unshipped order for a full refund.

10. Legal Rights

This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.

11. Need Help?

If you have questions or need assistance regarding this Return & Refund Policy, please contact us:

Website Name: saunasanctum.com
Company Name: Momentum Group LLC
DBA Name: Sauna Sanctum
D-U-N-S Number: 145056673
Address: 208 N 29th St Ste 201 office 214, Billings, MT 59101, United States
Email: support@saunasanctum.com
Phone: +1 307 218 7877
Contact Form: Here

Support Hours:
Monday - Friday: 8 AM - 9 PM MST
Saturday: 10 AM - 5 PM MST
Our team typically responds within 24 hours during business days and support hours.